Not sure I agree with the businessweek.com report on offshore outsourcing. The Costs of fixing the problems that offshore outsourcing companies were hired to solve are getting high and making American business go back to using employees who know what they are talking about to represent their helpdesk and customer service.
Scot Duke is President of Innovative Business Golf Solutions, LLC and author of How To Play Business Golf. Mr Duke uses his 30 years of business management experience to help business owners and executives develop their business to be more successful and mentor business people on how powerful of a business tool Business Golf can be towards solving many business challenges. More information on Mr Duke and Business Golf can is available at the Innovative Business Golf Solutions web-site.